Please find below presentations available for download from recent workshops and events.  

NH Healthcare Quality & Safety Conference - May 8, 2019

Event Agenda


Surviving ED Violence

Elise Wilson, RN, Harrington Hospital


Burnout in Healthcare:  Why Now?  What's Next?

Stephen Del Guidice, MD


Communication and Resolution:  The Massachusetts Experience

Melinda B. Van Niel, MBA, CPHRM


Crossing the Empathy Bridge

Tanya Lord, PhD, MPH


The Cost of Caring:  Navigating the Emotional Journey after Medical Errors

Chase Levesque, PsyD, and Samuel Casella, MD, Dartmouth Hitchcock Medical Center


To Care is Human: Burnout and Resilience 2.0

Tiffany Christensen, Vice President, Experience Innovation, The Beryl Institute



Let’s Join the Movement towards Movement - June 13, 2018

Using the UP Campaign - Strategies to Decrease Falls & other Hospital Acquired Injuries Workshop


Event Agenda


Get Up Campaign & Promoting a Culture of Mobility

Jackie Conrad, RN, MBA, Cynosure Health


The Untapped Resource:  Engaging Patients & Families As Partners

Tanya Lord, PhD, MPH, Foundation for Healthy Communities


Why a Stay in the ICU Can Leave Patients Worse Off (video)

False Bed Alarms:  A Teachable Moment

Frances Healey Reader - Key Ideas & Resources


New Hampshire Patient Safety Summit - May 9, 2018

Event Agenda


Frankel WP

    A Framework for Safe, Reliable and Effective Care

    Allan Frankel, MD, Safe & Reliable Healthcare







Partnering with Patients:  A Bed's Eye View of the Swiss Cheese

Tiffany Christensen, The Beryl Institute


A Lean Flight Plan in Optimizing Patient Safety

Ryan Dhanraj, Airline Pilot


Optimizing Handoff Communication for Improved Patient Safety

Christopher P. Landrigan, MD, MPH, I-PASS Institute


ASC National Healthcare Safety Network (NHSN) Workshop - May 4, 2017

Co-sponsored by the NH Division of Public Health HAI Program, the Foundation for Healthy Communities, the New England Quality Improvement Organizations, and the New England Quality Innovation Network (NE QIN-QIO)


Hospital National Healthcare Safety Network (NHSN) Workshop - February 22, 2017

Co-sponsored by NH Healthcare-Associated Infections Program, Foundation for Healthy Communities, and CMS Quality Improvement Network-Quality Improvement Organization


Reducing Admissions through Safer Care Transitions - June 29, 2016

Reducing Rehospitalizations through a Focus on Social Determinants of Care

Brian Jack, MD

Connecting with Partners to Coordinate Care & Ensure Success in NH

Shawn LaFrance, MS, MPH

Ann Nunn, RN, BSN, MHA

Trish Sweezey, RN, MSN, CNML

Doreen Bonney, MS, BSN, RN, ACM, CPHM

The Collaborative Nurse Role / COPD Action Plans

Lori Guyette, RN and Nicole Boudle, RN, BSN

Focusing on the Vulnerable Populations

Community Care Teams, Amy Guilfoil-Dumont, MSN, RN, CCRN, FACHE

EMS Mobile Integrated Healthcare, Nick Mercuri, MHA, NR P, RN

Prescription to Reduce Readmissions at Huggins Hospital, Lee Carver, RPh, MBA and Oana Rujan, PharmD


Safe Surgery Workshop - June 17, 2016

Keeping Patients Safe - Compliance with Standards for Flexible Endoscope

Nancy Chobin, RN, CSPM

Comprehensive Approach to Risk Reduction in the OR - the Exeter Hospital Story

Brian Campbell and Jackie Dockham, RN CIC

Manufacturer's Instructions for Use - Impact on Patient Safety

Nancy Chobin, RN, CSPM

Positive Partnership Between OR Management & CSR Staff in Improving Patient Safety

Denise Hargreaves, RN and Jennifer Keyser

What Makes a GREAT Time Out?

Martha Leighton, RN


Partnership for Patients Kick Off Meeting - December 9, 2016

Celebrating NH's Partnership for Patients Successes

Anne Diefendorf, Vice President,  Quality & Patient Safety, Foundation for Healthy Communities

The Partnership for Patients and HRET's Hospital Improvement Innovation Network (HIIN)

Greg Vasse, Director, RQIN, Foundation for Healthy Communities

Up Campaign - Get Up, Wake Up, Soap Up!

Jackie Conrad, Improvement Advisor, Cynosure Health

Patient & Family Engagement

Tanya Lord, Director, Patient & Family Engagement, Foundation for Healthy Communities


Hospital National Healthcare Safety Network (NHSN) Workshop

Co-sponsored by NH Healthcare-Associated Infections Program, Foundation for Healthy Communities, and CMS Quality Improvement Network-Quality Improvement Organization